Terms of Service
Effective Date: June 21, 2026
Last Updated: June 21, 2026
These Terms of Service govern your use of rogers.services, Rogers Services HVAC offerings, and our AI-powered customer communication and answering services, including SMS/text, voice, and automated or AI-assisted responses.
By visiting the site, submitting a form, calling or texting us, opting into communications, or using any services, you agree to these Terms. If you disagree, do not use our site or services.
1. Our Services
Rogers Services is a C-20 licensed HVAC contractor, License #555201, providing professional heating, cooling, heat pump, mini-split, ductwork, and indoor air quality solutions in the North Bay Area. We focus on honest work, clear communication, energy efficiency, and treating your home with care.
We also provide an AI-assisted customer support and answering service. This lets you text or call and receive fast responses for scheduling, appointment reminders, quotes, service updates, basic troubleshooting guidance, and general inquiries. Our AI, combined with our experienced team, helps deliver responsive support.
AI responses are assistive tools only. They are not a substitute for professional on-site HVAC diagnosis, safety instructions, or emergency services. For urgent or complex issues, contact our team directly. Reliance on AI-generated text is at your own risk.
2. SMS / Text Messaging Program
Program Name: Rogers Services Customer Communications and AI Answering Service
Description: Opted-in users may receive and exchange SMS messages with Rogers Services for customer care purposes. This includes transactional messages such as scheduling, reminders, updates, quotes, AI-assisted or human responses to your inquiries, follow-ups, and relevant service information. Messages come from our verified numbers.
Opt-In Methods: Website form consent, texting us and confirming, verbal or written consent, or other explicit methods we provide.
Message Frequency: Varies based on your interactions and service needs. Not daily unsolicited marketing.
Costs: Message and data rates may apply. Standard carrier rates apply. Rogers Services does not add extra fees for the Program. Consent to receive SMS messages is not a condition of purchase.
Opt-Out: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message. You will receive one confirmation message. No further SMS from the Program will be sent unless you opt in again. You may also call (707) 369-0266 or email service@rogers.services to opt out.
Help: Reply HELP to any message, or contact us at (707) 369-0266 or service@rogers.services. Hours: Monday-Saturday, 7:00 AM-7:00 PM.
AI-Powered Responses: Many replies use AI models, via Twilio and providers such as OpenAI, to generate relevant, natural responses quickly. We apply guardrails for helpfulness and safety, but AI is not perfect and lacks full real-time context of every job. Confirm important details with our team. We are not liable for actions taken solely based on AI text without verification.
Sample messages include sender identification, Rogers Services, and opt-out instructions where appropriate.
3. Website and General Use Rules
· Provide accurate information on forms and in communications.
· Do not use the site or services for illegal purposes, harassment, spam, or to infringe rights.
· Our content, branding, photos, and materials are owned by or licensed to Rogers Services. Personal, non-commercial use is permitted; other reproduction requires permission.
· Any content you submit, such as reviews, grants us a license to use it in connection with our business.
4. Disclaimers and Limitation of Liability
HVAC services are governed by your specific proposal or service agreement. Those documents control for warranties and scope.
AI-generated responses, website information, and general guidance are provided as is for convenience and informational purposes. We make no warranties of accuracy, completeness, or fitness for any particular purpose. Professional HVAC work requires in-person assessment.
To the fullest extent permitted by California law, Rogers Services and its team are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits or data arising from use of the site, services, SMS Program, or AI responses, even if advised of the possibility. Total liability for any claim is limited to the amount paid for the specific service, or $100 if none.
Some laws do not allow certain limitations. In those cases, liability is limited to the maximum allowed.
5. Indemnification, Governing Law, and Changes
You agree to indemnify and hold Rogers Services harmless from claims arising from your use of the services or violation of these Terms.
These Terms are governed by California law. Disputes shall be resolved in courts located in Sonoma County, California.
We may update these Terms. The Last Updated date reflects changes. Material updates, especially SMS or AI sections, will be noted on this page or via notice. Continued use after changes means acceptance.
These Terms, together with any service agreements and our Privacy Policy, form the complete agreement. Unenforceable provisions do not affect the rest.
Contact
Rogers Services
Phone: (707) 369-0266
Email: service@rogers.services
Website: rogers.services
Thank you for trusting Rogers Services — Your Neighborhood Comfort Expert.